Terms of Service

1. Agreement to Terms

By accessing our website at svicomotoa.com or using our clothing repair and alteration services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Company Information

These services are provided by:

3. Services Provided

Svico Motoa provides professional clothing repair and alteration services including:

• Garment alterations and adjustments
• Clothing repairs and mending
• Tailoring services
• Vintage and designer garment restoration
• Emergency repair services
• Consultations and assessments

4. Service Terms and Conditions

4.1 Consultations and Quotes

• Initial consultations and quotes are provided free of charge
• Quotes are valid for 30 days from the date provided
• Complex restoration work may require detailed assessment before final pricing

4.2 Acceptance of Work

• Work begins only after written or verbal agreement to the quoted price
• A deposit may be required for expensive or time-intensive work
• We reserve the right to refuse work that may damage the garment or is not feasible

4.3 Turnaround Times

• Standard repairs: 3-7 working days
• Complex alterations: 5-10 working days
• Restoration work: 1-3 weeks depending on complexity
• Rush orders may incur additional charges

5. Customer Responsibilities

• Provide accurate information about garment requirements
• Disclose any previous repairs or alterations
• Inform us of any fabric sensitivities or special care requirements
• Collect completed garments within 30 days of notification
• Pay for services in full upon collection unless other arrangements are made

6. Payment Terms

• Payment is due upon collection of completed work
• We accept cash, card payments, and bank transfers
• Deposits are non-refundable once work has commenced
• Uncollected items after 90 days may incur storage fees
• Prices include VAT where applicable

7. Warranty and Guarantees

• We guarantee the quality of our workmanship for 90 days
• Warranty covers defects in our work, not normal wear and tear
• Garments must be cared for according to our recommendations
• Warranty repairs will be completed free of charge
• No warranty is provided for vintage or severely damaged items where noted

8. Limitation of Liability

• Our liability is limited to the value of the service provided
• We are not liable for sentimental value or consequential damages
• Items with pre-existing damage are accepted at customer's risk
• We recommend insurance for high-value items
• Force majeure events are excluded from liability

9. Care of Customer Property

• We take reasonable care of items in our possession
• Items are stored securely and insured against fire and theft
• Customers should remove personal items from pockets
• We are not responsible for items left in garments
• Photos may be taken for record-keeping purposes

10. Cancellation Policy

• Services may be cancelled within 24 hours of agreement without charge
• Cancellations after work has commenced may incur charges
• Rush orders cannot be cancelled once work has begun
• Refunds will be provided within 14 days of approved cancellation

11. Intellectual Property

• All website content is owned by Svico Motoa or used with permission
• Customers retain ownership of their garments at all times
• We may use before/after photos for marketing with customer consent
• Reproduction of website content without permission is prohibited

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with UK GDPR.

13. Dispute Resolution

• We encourage customers to contact us directly to resolve any concerns
• Formal complaints should be submitted in writing
• We aim to resolve complaints within 14 days
• Unresolved disputes may be referred to alternative dispute resolution
• These terms are governed by English law

14. Website Use

• Website content is for informational purposes only
• We strive for accuracy but cannot guarantee error-free content
• Website availability is not guaranteed
• Users must not attempt to harm or disrupt the website
• We reserve the right to restrict access at our discretion

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of new terms.

16. Consumer Rights

These terms do not affect your statutory rights as a consumer under UK law. If you are dissatisfied with our services, you may have additional rights under the Consumer Rights Act 2015.

17. Contact Information

For questions about these Terms of Service, please contact us: