Privacy Policy

1. Introduction

Svico Motoa ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at svicomotoa.com or use our clothing repair and alteration services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Service preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Communication records (emails, phone calls, in-person consultations)
• Garment details and repair/alteration specifications

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing clothing repair and alteration services
• Processing payments and managing bookings
• Communicating about your orders and appointments
• Sending newsletters and promotional materials (with your consent)
• Improving our services and website functionality
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract: To fulfil our service agreements with you
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications and optional services
• Legal obligation: To comply with accounting and tax requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With trusted service providers who assist in our operations (e.g., payment processors, email service providers)
• When required by law or legal process
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or acquisition (with prior notice)

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer records: Up to 7 years for tax and accounting purposes
• Marketing data: Until you withdraw consent or become inactive
• Website analytics: Up to 2 years
• Communication records: Up to 3 years

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: For consent-based processing

To exercise these rights, contact us at [email protected] or +44 161 123 4567.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. We use:

• Essential cookies: Necessary for website functionality
• Analytics cookies: To understand website usage (with consent)
• Marketing cookies: For targeted advertising (with consent)

You can manage cookie preferences through our cookie banner or browser settings. For more information, see our Cookie Policy.

9. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection principles
• Secure disposal of physical and digital records

10. International Transfers

Your data is primarily processed within the UK. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

13. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.